We asked Suher of Savvy Soirée “What do you require to cancel a contract?”
If a client wants to cancel an agreement with us, we would have them sign a release of contract. It hasn’t happened before but it is something we have the documentation for, just in case. We did have an event where we almost had to cancel a contract with a client. They had been creating some issues for us and, had we gone through with it, we would have sent them a cancelation contract, asked them to sign and return it.
Any advice for planners who are in the process of writing their cancellation policies?
Yes, absolutely! Educate yourself! And definitely have a lawyer look over the contract. Even if it costs you a couple hundred dollars, that is money well spent because it’s better than having to hire a lawyer in case something happens and then pay lawyer’s fees. Also, make sure that you are true to yourself and your contract. Be confident in your work! Admit you are wrong where it needs to be admitted and make sure to be upfront with clients and document everything you discuss.
We also spoke with Emma of Sparrow Weddings and Events about her cancellation policy. She said:
My cancellation policy requires seven days written notice, from either party – myself or the client. In the event that an agreement is cancelled, all work ceases at the seven day mark. If the client cancels, any remaining or unpaid fees are pro-rated up until the date of cancellation. For example, my payment plans require a 20% deposit on booking, a second payment of 40% of the balance total at the halfway mark and the final 40% ten days before the event. If I am cancelling the agreement, I would refund them a pro-rated amount.
Have first hand experience with this? We’d love to hear your advice in the comments below. *Please note: We are providing these examples to showcase what other wedding industry professionals are utilizing. We recommend that you consult with your legal counsel prior to adding any cancellation policies to your contract.
